酒店道歉信中英文（精選9篇）

在平時的學習、工作中，我們經常會遇到要寫道歉信的情況，道歉信可以幫助我們更好地檢討自己和感謝對方。在寫之前，可以先參考範文，下面是小編整理的酒店道歉信中英文，僅供參考，大家一起來看看吧。

酒店道歉信中英文 1

尊敬的客人:

Dear Guests:

歡迎閣下蒞臨全新的XX華龍億豪大酒店!

Welcome to Hualong Magnate Hotel, Shaoshan!

相信我們酒店按照五星級標準的設計、設施及服務，皆能迎合當代商務及旅遊人士的種種所需。然而，由於我們酒店正處於試營業中，有部分設施及服務項目不到位，屆時引起閣下不便之處，敬請諒解。

Our international 5-star standard designed facility and service will meet businessman or traveller’s demands. However, we feel very sorry for all the inconvenience due to some facility and service is still in soft-opening.

同時，我們酒店管理層及全體員工將上下一心，當竭盡全力儘快改善目前不盡理想之狀況，希望能為閣下的.下次光臨提供更加完善及周到的服務而努力。

Meanwhile, our Chain of commands will try our best to amend the unideally situation and ceremoniously setting up, offer you more thoughtful consummate service.

此外，我們十分渴望得到閣下的一切意見，如蒙賜教，感激不盡，歡迎隨時直接與本職聯絡!我的電話號碼是:XXX(分機)。

Furthermore, we are eager for getting your kindly comment. We’re very appreciated for your cooperation. Welcome contact with me directly. My telephone is xxx(ext.).

誠意致歉!

Sincerely apologize!

再次歡迎閣下的光臨!

Looking forward your next coming!

酒店道歉信中英文 2

Dear guest:

Hello, first of all, please allow me to apologize for the inconvenience you have encountered in the absence of a room booked. We are so sorry that some guests are unable to move in due to the fact that the rooms are so crowded recently.

We can recommend you to us with the same level of the hotel, there is not convenient for you to leave your name and contact information, if there is a room for the first time we will inform you and take you back for free, in order to express our apologies, we decided you check in to give you some discount discount and free breakfast.

Have a good time!

親愛的客人:

您好，首先請允許我為您在沒有預訂房間的情況下所遇到的.不便表示歉意。我們非常抱歉，由於最近房間太擁擠，一些客人無法入住。

我們可以向您推薦與我們同級的酒店，有不方便留下您的姓名和聯繫方式，如果第一次有房間我們會通知您並免費帶您回去，為了表達我們的歉意，我們決定您入住時給您一些優惠折扣和免費早餐。

祝你玩得愉快!

酒店道歉信中英文 3

xxx:

Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf. Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper. We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have. My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.

Regards

　　xxx

Front Office Manager

xxx:

非常感謝你在9月7日給總經理的傳真，內容是關於你在8月29日至30日的最後一次訪問中遇到的問題。我們的總經理福特先生目前正在休假，因此我冒昧地代表他給您回信。尼曼先生，請接受我們對您所遇到的問題表示誠摯的歉意——我們的政策，不幸的是，您被錯誤地告知這是一項新政策，即符合升級資格的金環會員可以通過任何渠道預訂，當然要視房間情況而定。我隨後採取了適當的措施，以確保我們的其他符合條件的金環客人今後不會受到類似的不便。我也注意到你對客房部員工缺乏英語和基本禮貌的評論，我向你保證，我們將在這兩個方面加強培訓，努力提高我們的`標準。只有通過您自己的反饋，我們才能誠實地判斷自己，併為您——我們尊貴的客人——提高整體體驗，因此，我感謝您花時間寫這封信。我們通常對我們在中國大世界提供的服務感到非常自豪，因此，為了彌補我們自己，我們想在你下次來北京時為你提供一晚的免費住宿。為此，如果您能親自與我聯繫，我將不勝感激，我將很樂意代表您做出必要的安排，並滿足您可能有的任何具體要求。再次表示歉意，並期待在不久的將來歡迎您再次光臨中國大飯店。

問候

　　xxx

　　前廳部經理

酒店道歉信中英文 4

dear xxx:

i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.

but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.

Regards

　　xxx

　　Front Office Manager

親愛的xxx:

我非常抱歉地告訴你，我把你上週借給我的那本珍貴的書弄丟了。我每天都讀，打算下個月讀完。昨晚我回到我的房間時，它無處可尋。我會盡快恢復的。如果我找不到，我會給你買一本新書。

但我擔心它永遠不能取代舊的。舊書如老友。一旦失去，就再也找不回來了。他們與珍貴的聯想聯繫在一起，這是新人們永遠無法擁有的.。對於這個無法彌補的損失，我是罪魁禍首。我對自己的東西太粗心了。這是對我的一個警告，讓我以後要更加小心。

問候

　　xxx

　　前廳部經理

酒店道歉信中英文 5

Dear Ms. xx:

　　Thank you for your positive comments regarding your experience while staying with the Westin Shanghai. At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future. May the year of the Rabbit bring you joy and prosperity.

　　Yours Sincerely.

　xxx

　　Front Office Manager

親愛的xx女士:

　　感謝您對您在上海威斯汀酒店住宿期間的積極評價。首先，對於給您帶來的不便，請接受我們最誠摯的歉意。請放心，您的關注已經很好地採取和溝通，所有有關立即改善。巖崎女士，我們已經對你收購的所有問題進行了徹底的調查。請允許我們解釋結果供您參考。

您到達後，我們的代理未能找到您的預訂。我們的同事顯然錯誤地執行了標準的`報到程序，對此我們深表歉意。您和武藤幸子女士的預訂是在11月初進行的，但從未被預訂過。我們理解您可能要求特大號房間，但實際上我們無法滿足您的張先生。再次感謝您給我們的反饋，因為只有通過我們的重要客户的輸入，我們才能不斷提高我們的服務標準。我們希望您能在這一場合縱容我們，並允許我們在不久的將來歡迎您的再次光臨。願兔年為你帶來快樂和繁榮。

　　你的真誠。

　　xxx

　　前廳部經理

酒店道歉信中英文 6

Dear customer,

Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.

I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.

Im really sorry that I didnt check with you before making such incomsiderate arrangement I can say is that it wont happen again. Sincerely,

親愛的客户,

未經您的允許，我增加了額外的訪問，給您帶來了不便，請接受我誠摯的歉意。

我無意干涉你的私生活。在中國，為遊客安排有趣的休閒活動是表示歡迎的一種常見方式。然而，作為你的接待員，我應該意識到你傾向於把你的私人時間視為不可侵犯的.財富，討厭被計劃外的事情打擾。

我真的很抱歉在做出這樣不考慮周全的安排之前沒有和你商量。我只能説這種事不會再發生了。真誠地,

酒店道歉信中英文 7

Dear Mr Shu:

I would like to thank you for choosing the China World Hotel for your recently stay.

On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov. As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands. My apologize once again and thank you for taking time to bring this matter to our attention. We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. Should you have any inquiries, please feel free to contact me. Kind and best regards.

　　Alfred Zhuang Front Office Manager.

親愛的舒老師:

我非常感謝您最近選擇中國大飯店住宿。

對於未能為您提供特大號牀、金圈合適地板和報紙的金圈優惠，我謹代表酒店管理層和全體員工表示誠摯的.歉意。作為我們尊貴的客人，您的意見和反饋對我們至關重要。舒先生，如果您選擇回到我們酒店，請讓我知道，我將確保您的住宿將恢復您對黃金圈所代表的優質服務的信心。我再次道歉，並感謝您花時間讓我們注意到這件事。如果您願意給我們改正錯誤的機會，我們期待着歡迎您再次光臨。如果您有任何疑問，請隨時與我聯繫。致以最良好的問候。

　　莊先生，前廳部經理。

酒店道歉信中英文 8

Dear XXX:

We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home this , we said we were sorry again .

And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .

　　Best regards!

　　xxx Manager

親愛的XXX:

很抱歉，作為家電維修公司，我們不能為您提供及時周到的服務，我們真誠的希望您能理解，因為我們的維修人員有的去培訓了，有的走到外地去服務。現在，我們真的`沒有維修人員可以派到你們家。對此，我們再次表示抱歉。

請您放心，我們將於下週一派維修人員到你家進行維修服務。

　　最好的問候!

　　xxx經理

酒店道歉信中英文 9

Dear guests:

A: hello! Let me, first of all, you have no reservation of the problem of sincere apologize the inconvenience. Due to the recent guest is more, guest room nervous, lead to some guests cannot check-in, we deeply sorry.

We can recommend you to the same class with us in the hotel, and I dont know you is not convenient to leave your name and contact way, if there is a room we will inform you in the first place and free after you come back, to show our apologies, we decided to give you a discount when you check in and provide free breakfast.

　　I wish you have a good time!

　　xxx

親愛的客人:

你好!首先讓我對您毫無保留的問題真誠的道歉給您帶來的.不便。由於近期客人較多，客房緊張，導致部分客人無法入住，我們深表歉意。

我們可以推薦您在酒店與我們同班，不知道您是否方便留下您的姓名和聯繫方式，如果有房間我們會第一時間通知您並在您回來後免費提供，為了表示我們的歉意，我們決定在您入住時給您折扣並提供免費早餐。

　　祝你玩得愉快!

　　xxx